Sometimes, after hot water extraction cleaning a carpet, a white powder on the surface of the carpet will show up the next day after the carpet has dried! And then, you get a very angry call from your customer!
The most common cause of white powder residue is the use of powdered sprinkle-on carpet deodorizers, such as Love My Carpet® deodorizer, Arm and Hammer® and Carpet Fresh® or even powdered absorbent cleaners like Capture® and Host®.
The powdered deodorizers as well as baking soda are quite commonly used to get rid of spills, urine, bad odors, etc. in carpet and rugs and are often way overused. In fact, it’s a good idea to ask whether the customer has a pet. If they do, they are probably using such products to take care of pet urine odors and stains. These powders accumulate in the base of the carpet, sometimes to the point where they are visible and to the point where the carpet even becomes stiff.
After warm water extraction (steam cleaning), as the carpet dries, the remaining powder wicks to the surface where the white powder is now visible.
Follow these steps to remove this white powder residue on the carpet:
• This white powder is usually easily removed simply by pile lifting or by thorough vacuuming.
• Pile Lifting Carpet – If you know or suspect in advance that these powders have been used, we strongly suggest using a pile lifter on the carpet to pull all of this junk out. (0:16)
• It would also be wise to forewarn the customer that white powder might still appear in the morning and it would be wise for you to check on it.
• Remember – A problem explained up front is called “education”; a problem explained after the fact is called “an excuse”! (2:56)
• Other possible causes of this problem are: concrete dust (efflorescence), construction dust, detergent residue, ice melt (especially calcium carbonate) and breakdown of the carpet backing latex.
• If the carpet is a direct glue-down on concrete slab, the concrete efflorescence is a definite possibility. For that and for ice melt, do a Brown Out® flush (sometimes call “acid rinse”) at about 4-6 ounces per gallon of water.
How to Remove COPIER TONER from Carpet: (3:09)
• It is EXTREMELY important that you NOT get photocopy toner wet initially!
• Vacuum very thoroughly, working from the outside toward the center to keep from spreading the material (no brush initially).
• Then vacuum with the brush or use a pile lifter.
• Apply Power Gel, agitate, very thoroughly extract and dry blot to avoid wicking.
• Lightly brush or groom to align fibers.
• If discoloration remains, apply diluted Pro-Solve Gel.
• Thoroughly extraction clean the area.
• If a heavy spill, use Stain Blotter to prevent wicking.
• Of course, if the customer has tried to remove it before you arrived or a herd of two-legged elephants has walked on the carpet and ground in the material, you are unlikely to remove it all.•
How to Remove Fingerprint Dust from Carpet: (4:06)
There are literally hundreds of varieties of fingerprint dust of various colors and properties!
• Follow the same procedure as for photocopier toner above.
• Article on REMOVING CAPTURE®, LOVE MY CARPET®, from carpet is at:
• Article on REMOVING COPIER TONER from carpet is at:
• Article on REMOVING FINGERPRINT DUST from carpet is at:
• Article on REMOVING POTTING SOIL from carpet is at:
• Article on REMOVING SOOT from carpet is at:
• Article on REMOVING WHITE POWDER RESIDUE from carpet is at:
• Detailed Information on BROWN OUT™ is at:
• Detailed Information on APS ALL PURPOSE SPOTTER is at:
• Detailed Information on STAIN BLOTTER is at:
• Detailed Information on PRO-SOLVE GEL is at:
BANE-CLENE PROFESSIONAL SPOTTING GUIDE:
BANE-CLENE INFORMATION & CATALOG REQUEST:
Bane-Clene Site Map / Alphabetical Index:
3940 N. Keystone Ave.
Indianapolis, IN 46205